All Receptionists and Animal Care Assistants working in a Puppy Friendly Practice are automatically enrolled onto The Perfect Puppy Experience course for Receptionists. It looks at all the detail of becoming a Puppy Friendly Practice, what that means for you as in your role and how it benefits your team, your practice as a whole, the puppy owners and all the puppies coming into your practice. It walks you through the entire puppy client journey from start to finish and equips each member of staff to play their role in delivering the perfect puppy experience to all puppy clients in the practice.
Key Information
| Duration / Length | 2 hours |
| Start Date | Anytime |
| Location | Online |
| Format | Video |
| Assessment Type | Multiple choice questions |
| Entry Requirements | Receptionist or animal care assistant in a veterinary practice |
| Author / Speaker | Louise Jackson |
| Cost | Included in Puppy Friendly Practice scheme. |
Course Content
Module 1 : Introduction
Module 2 : Preparation
Module 3 : Delivering the Perfect Puppy Experience
Module 4 : After the Puppy Visit
Assessment
There are various short multiple choice quizzes within the course to help consolidate all that you have learnt. A 100% pass rate is required but if you get any incorrect you can go back and answer them again. Make sure you download the course workbook in the resources section. When your practice has submitted the relevant evidence and attained their Puppy Friendly status, you will also receive a Puppy Owner Handbook to give to all your puppy clients summarising the puppy chat and other helpful information to ensure they have the best results with their puppy and also the relevant instructions to help get them all enrolled on their free online training courses available to them.