Feel Confident Running Puppy Clinics Owners Love
Practical CPD that gives veterinary nurses the knowledge, structure and confidence to guide new puppy owners through those crucial first weeks — while helping puppies develop a positive relationship with the veterinary practice.✓ Know exactly what to discuss with new puppy owners
✓ Give practical, up-to-date puppy training advice
✓ Deliver structured, engaging puppy clinics
✓ Help puppies grow up loving their veterinary visits
Do Puppy Owners Ask Questions You Don't Always Feel Confident Answering?
Puppy owners look to their veterinary team for trusted advice — but knowing exactly what to say isn't always easy.Sleep • Toilet training • Biting • Socialisation • Being left alone • Crate training • Settling into the home
These are some of the questions puppy owners need help with most, yet they aren’t always areas veterinary nurses have received extensive training in.
This course bridges that gap.
It gives you practical puppy training knowledge alongside a clear structure for your puppy consultations — so you can stop worrying about what to say and start feeling confident in the advice you’re giving.
BEFORE THIS COURSE
✕ Unsure what to cover in a puppy clinic
✕ Worried about answering behaviour questions
✕ Unsure how much information to give owners
✕ Puppy consultations can feel unstructured
✕ Lack confidence discussing puppy training
AFTER THIS COURSE
✓ Know exactly what to cover
✓ Confidently answer common puppy-owner questions
✓ Give clear advice without overwhelming owners
✓ Follow a structured puppy consultation
✓ Feel confident supporting puppies and their families
From wondering what to say… to knowing exactly how to guide them.
Practical, veterinary-specific training designed to give you knowledge and confidence you can use in your very next puppy consultation.Everything You Need to Deliver the Perfect Puppy Chat
From the first registration call to ongoing puppy support, this practical CPD takes you step-by-step through creating a positive, valuable and consistent puppy experience for both the client and their puppy.
WHAT YOU'LL LEARN
Everything you need to confidently guide puppy owners from their very first contact with your practice.You’ll learn how to create a positive puppy experience while giving owners clear, practical advice they can actually put into practice at home.
✓ Structure and deliver a confident Puppy Chat
✓ Answer common puppy behaviour and training questions
✓ Support owners with socialisation, handling and time alone
✓ Give practical advice on toilet training, mouthing and crate training
✓ Create positive puppy experiences during veterinary visits
✓ Build stronger relationships with puppy owners from day one
Turn puppy consultations into confident, consistent and valuable client experiences.
Here’s what you’ll learn ↓
MODULE 1 - Preparing the Puppy Chat
Inside Module 1
✓ The complete Puppy Client Journey
✓ The role each member of the veterinary team plays
✓ What a Puppy Chat is
✓ When the Puppy Chat should be booked
✓ Creating the right experience from first contact
MODULE 2 - Delivering the Perfect Puppy Chat
Inside Module 2
✓ Delivering a structured, confident Puppy Chat
✓ Creating a positive puppy & client experience
✓ Socialisation, handling & time alone
✓ Crate training, toilet training, play biting & child safety
✓ Preventative healthcare & Insurance
✓ Supporting owners while increasing practice revenue
MODULE 3 - After the Puppy Chat
Inside Module 3
✓ Supporting puppies with Adaptil
✓ Recommending Adaptil to puppy owners
✓ What happens after the Puppy Chat
✓ Providing effective follow-up support
✓ Building long-term client relationships
MODULE 1 – Preparing for the Puppy Chat
✓ The complete Puppy Client Journey
✓ The role each member of the veterinary team plays
✓ What a Puppy Chat is and when to book it
✓ The Registration Call
✓ Preparing for the Puppy Chat
MODULE 2 – Delivering the Perfect Puppy Chat
✓ The puppy’s face-to-face experience
✓ The client’s face-to-face experience
✓ Delivering the Puppy Chat
✓ Socialisation, handling and time alone
✓ Crate training and toilet training
✓ Mouthing and play biting
✓ Child safety
✓ Preventative healthcare and insurance
✓ Increasing practice revenue with puppy consumables
MODULE 3 – After the Puppy Chat
✓ Supporting the puppy and owner after the Puppy Chat
✓ Follow-up communication with puppy owners
✓ Adaptil for puppies
✓ Maintaining a positive puppy experience beyond the consultation
IS THIS COURSE FOR YOU?
This course has been created for veterinary nurses who want to feel confident, prepared and knowledgeable when supporting puppies and their owners.
✓ You run puppy clinics — or would like to start running them
✓ You worry about how to answer puppy behaviour and training questions
✓ You want a clear structure to follow during puppy consultations
✓ You want to give owners practical advice without overwhelming them
✓ You want the confidence to discuss key puppy behavioural topics
✓ You want to provide a positive puppy experience encouraging loyal clients
EVERYTHING YOU GET WITH THE COURSE
Practical training and resources designed to help you put what you learn into practice straight away.Complete Veterinary Nurse CPD Course
Practical Puppy Training Knowledge
A Structure You Can Use in Practice
Downloadable Resources
CPD Completion Certificate
FEEL CONFIDENT IN YOUR NEXT PUPPY CONSULTATION
No more wondering whether you’ve covered everything or worrying about how to answer those tricky puppy questions.
You’ll have a clear structure to follow, practical advice you can confidently share with owners, and the knowledge to deliver a Puppy Chat that provides real value for the puppy, the client and your veterinary practice.
WHY LEARN WITH US?
Created by veterinary professionals who understand the realities of puppy consultations.This course isn’t based on theory alone. Puppy Friendly Practice has been developed through years of working with veterinary teams, puppy owners and puppies themselves.
Our training combines veterinary experience with practical puppy behaviour and training knowledge, helping veterinary nurses give owners advice that is realistic, achievable and easy to put into practice.
Training Built for Real Veterinary Practice
✓ Developed and tested within real veterinary practices
Built around the realities of working with puppies, owners and veterinary teams.
✓ Practical, evidence-informed puppy training advice
Clear, realistic advice that owners can put into practice at home.
✓ Created specifically for busy veterinary teams
Practical learning designed for real-life puppy consultations.
WHAT VETERINARY PROFESSSIONALS SAY
Real feedback from veterinary professionals who have experienced The Perfect Puppy Experience CPD in practice.⭐️ ⭐️ ⭐️ ⭐️ ⭐️
“I now feel so much more valued as a receptionist and equipped to talk confidently to puppy owners, all thanks to the amazing CPD.”
Receptionist, IVC Evidensia Practice
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“Our practice has seen some of the highest retail sales in the whole corporate since completing the Perfect Puppy Experience CPD. The products we use in the Puppy Chat literally fly off the shelves.”
RVN, CVS Practice
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“I recently did some locum work at a Puppy Friendly Practice and was simply blown away by the positive impact The Perfect Puppy Experience CPD is having in practice — both for staff and puppy owners. I can’t recommend it highly enough.”
Locum Vet
READY TO FEEL CONFIDENT DELIVERING YOUR NEXT PUPPY CONSULTATION?
Get instant access to the complete Perfect Puppy Experience CPD course and start putting your learning into practice straight away.THE PERFECT PUPPY EXPERIENCE
Veterinary Nurse CPD Course✓ Practical puppy behaviour & training knowledge
✓ Step-by-step Puppy Chat structure
✓ Downloadable resources and templates
✓ Learn at your own pace
✓ CPD completion certificate
✓ Veterinary approved and certified by iPet Network
ONLY £100 + VAT
Instant access • Online learning • Study at your own pace
WHO IS THIS COURSE FOR?
The Perfect Puppy Experience is designed for veterinary nurses who want to feel confident supporting puppies and their owners from their very first visits to practice.✓ Newly qualified RVNs wanting more confidence with puppy advice
✓ Experienced RVNs wanting to develop or refresh their puppy knowledge
✓ Veterinary teams looking to provide a more consistent puppy experience
No previous puppy training or behaviour qualification is required.
FREQUENTLY ASKED QUESTIONS
How long do I have to complete the course?
The course is completed online and can be worked through at your own pace, allowing you to fit your learning around work and other commitments.
Will I receive a CPD certificate?
Yes. On completion, you’ll receive a certificate to evidence your professional development and CPD hours.
Is the course suitable if I don't currently run puppy clinics?
Yes. The course is suitable whether you’re already delivering puppy clinics or want the knowledge and confidence to introduce or become involved with them.
Is this just theory-based training?
No. The course combines veterinary knowledge with practical puppy behaviour and training advice that you can use with owners in real-life consultations.
Can my veterinary practice purchase the course for members of our team?
Yes. Veterinary practices can purchase the course for other members of their team. If the whole practice team would like to complete the training, becoming a Puppy Friendly Practice would be the perfect option for you as training is included for everyone.
Ready to turn your puppy consultations into confident, consistent and valuable client experiences?
Give puppy owners clear, practical advice from their very first visit — with a structured approach you can use confidently in practice.THE PERFECT PUPPY EXPERIENCE
Veterinary Nurse CPD Course✓ Practical puppy behaviour & training knowledge
✓ Step-by-step Puppy Chat structure
✓ Downloadable resources and templates
✓ Learn at your own pace
✓ CPD completion certificate
✓ Veterinary approved and certified by iPet Network